Frequently Asked Questions
Everything you need to know about your order and official GUTS merchandise.
How long will it take for my order to ship?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 5-7 business days, while international shipping may take 2-4 weeks depending on your location.
What is your return policy?
We accept returns on unworn and unwashed apparel within 30 days of delivery. Please note that limited edition vinyl, signed items, and pierced jewelry are final sale for hygiene and collectible integrity.
Can I track my package?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you ship internationally?
We ship to most countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
What should I do if my item arrives damaged?
If you receive a damaged or defective item, please contact our customer support team within 7 days of receipt with your order number and a photo of the damage so we can arrange a replacement.